we will gladly offer a refund or exchange your items if:(1) they are returned 21 days of purchase date. (2) in an unworn original condition. (3) no returns or exchange without original shoe box. (4) no returns or exchange on ACCESSORIES or HANDBAGS (all sales are final ). (5) no returns on merchandise not in original,resell-able conditions. (6) if merchandise is sent back as return in unacceptable condition we are not responsible for return shipping. (7) please contact customer service at : (561-5413394) or via email to return the item as soon as possible so we're able to get everything sorted. (8) in case of exchange items shipping cost will be applied. (9) please bear in mind that all items are inspected on return by our quality control team.